Did you know the real emergency response number is actually 912, and that when you’re being robbed or your house is on fire you’re playing a fools game by dialing the ‘public’ line. At least, that’s what the Stonecutters say.
I reference this classic Simpson’s moment because it is exactly how I felt today when I discovered a new number to contact the DMV regarding my vehicle registration. And, against my better judgment, I’m going to share that secret with you.
Now, if you type in a regular old Google search looking for the DMV (and you live in Pasadena), you might get a result that looks like this:
This same 800 777 0133 number is what I found through multiple sources, and I actually called it hoping to get the help I needed regarding a vehicle registration and change of title. Unfortunately, my dreams of epic state run customer service were shattered (why did I delude myself) after I hung up following 45 minutes of waiting on the phone to get a human representative to speak with me.
However, I don’t give up easy, so I went back to Google and started getting more creative with my searches until I stumbled across this number…
The 916 number is a direct line to the Sacramento DMV office (the CA headquarters for all DMV offices). Amazingly, after dialing that number this morning at around 11:00am my wait time was only around 10 minutes, then spoke directly with a representative who had the information I needed regarding my vehicle title. Total time frame: 15 minutes.
This same number is even rated 4 stars by a site called http://gethuman.com/ which gives reviews on customer service lines (when is the DMV rated 4 stars for anythng!?!?).
Still, the downside here is that this number is ONLY for registration / title information. So you can’t get information on license renewals or any other non-reg info. But still, its a shortcut worth knowing. Dial 2 after calling to get in touch with a human regarding registration info and skip the menu.
Also, just as another tip that everyone should know: AAA does provide pretty comprehensive DMV serves if you’re a member. I’m not going to be an all-out AAA slut or anything, but their service, wait times, and general helpfulness tend to be miles ahead of what you get at the DMV.